1. Introduction
OsteoMazzo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website osteomazzo.com or use our visa and immigration services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identity Information: Passport details, nationality, date of birth, identification numbers
- Travel Information: Travel dates, purpose of visit, itinerary details
- Financial Information: Payment information, bank details (when required for visa applications)
- Employment Information: Job title, employer details, salary information
- Educational Information: Academic qualifications, certificates, transcripts
- Family Information: Spouse and dependent details (when applicable)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (approximate geographic location)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Processing visa applications, providing consultation services
- Communication: Responding to inquiries, providing updates on applications
- Legal Compliance: Meeting regulatory requirements for immigration services
- Business Operations: Improving our services, analytics, fraud prevention
- Marketing: Sending newsletters and promotional materials (with consent)
- Support: Providing customer service and technical support
4. Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To fulfill our visa service agreements
- Legal Obligations: To comply with immigration laws and regulations
- Legitimate Interests: To operate our business and improve services
- Consent: For marketing communications and non-essential cookies
5. Information Sharing and Disclosure
5.1 Government Authorities
We share your information with Malaysian immigration authorities and other relevant government agencies as required for visa processing and legal compliance.
5.2 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Document translation and certification
- Payment processing
- IT services and website hosting
- Legal and professional advisory services
5.3 Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.
6. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
- Multi-factor authentication for system access
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our relationship with you
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
Typically, we retain client records for 7 years after service completion, unless a longer retention period is required by law.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Restriction: Request limitation of processing in certain circumstances
- Withdrawal: Withdraw consent for marketing communications
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
You can manage cookie preferences through our cookie banner or browser settings.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
15. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any disputes arising from this policy will be subject to the jurisdiction of Malaysian courts.