Cookie Policy

1. Introduction

This Cookie Policy explains how OsteoMazzo ("we," "our," or "us") uses cookies and similar tracking technologies on our website osteomazzo.com ("Website"). This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.

2.1 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
• First-Party Cookies: Set by our website directly
• Third-Party Cookies: Set by external services we use on our website

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Authentication: Remember if you're logged in to our client portal
• Security: Protect against fraud and maintain website security
• Form Data: Remember information you've entered in forms
• Load Balancing: Distribute website traffic efficiently

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics: Track website usage, page views, and user behavior
• Performance Monitoring: Monitor website speed and functionality
• Error Tracking: Identify and fix technical issues
• A/B Testing: Test different versions of web pages for optimization

3.3 Functional Cookies

These cookies enhance your browsing experience:

• Language Preferences: Remember your preferred language
• Location: Provide location-relevant information
• Accessibility: Remember accessibility settings
• Theme Preferences: Remember your display preferences

3.4 Marketing and Advertising Cookies

These cookies are used for marketing purposes (with your consent):

• Google Ads: Show relevant advertisements
• Facebook Pixel: Track conversions and optimize ad campaigns
• LinkedIn Insights: Analyze professional audience engagement
• Remarketing: Show ads to previous website visitors

4. Specific Cookies We Use

5. Third-Party Services

We use the following third-party services that may set cookies:

5.1 Google Services

• Google Analytics: Website analytics and reporting
• Google Ads: Online advertising and conversion tracking
• Google Maps: Location services and mapping
• Google Fonts: Web font delivery

5.2 Social Media Platforms

• Facebook: Social media integration and advertising
• LinkedIn: Professional networking and B2B advertising
• Twitter: Social media sharing and engagement

5.3 Other Services

• Cloudflare: Content delivery and security
• Hotjar: User behavior analytics (if enabled)
• Zendesk: Customer support chat (if enabled)

6. Managing Your Cookie Preferences

6.1 Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

6.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

6.3 Opt-Out Links

You can opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-out
• Google Ads: Ad Settings
• Facebook: Ad Preferences

7. Impact of Disabling Cookies

Disabling certain cookies may affect your website experience:

7.1 Essential Cookies

Disabling essential cookies may result in:

• Inability to submit forms
• Loss of login functionality
• Security vulnerabilities
• Poor website performance

7.2 Optional Cookies

Disabling optional cookies may result in:

• Less personalized experience
• Repeated cookie consent prompts
• Less relevant advertising
• Limited analytics insights

8. Mobile Applications

If we develop mobile applications in the future, this policy will be updated to include information about mobile tracking technologies such as:

• Mobile advertising identifiers
• App analytics
• Push notification preferences
• Location tracking

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children through cookies or other tracking technologies. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Some third-party services we use may transfer cookie data internationally. We ensure appropriate safeguards are in place for these transfers in accordance with applicable data protection laws.

11. Data Retention

Cookie data is retained for different periods depending on the cookie type:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Retained for the specified duration or until manually deleted
• Analytics Data: Typically retained for 26 months
• Advertising Data: Retained according to advertising platform policies

12. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New third-party services
• Legal or regulatory requirements
• Industry best practices

We will notify you of material changes through website notices or email communications.

13. Your Rights

Under applicable data protection laws, you have rights regarding cookies and tracking:

• Consent: Right to give or withdraw consent for non-essential cookies
• Access: Right to know what cookie data we collect
• Deletion: Right to request deletion of cookie data
• Portability: Right to obtain cookie data in a portable format

14. Contact Information

For questions about our Cookie Policy or to exercise your rights, please contact us:

15. Governing Law

This Cookie Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.